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Knowledge base
Omni Hotline FAQ | Omni Support
Omni Hotline General FAQ | Support
10
What is Omni Hotline?
Are there additional fees or deposits required for Omni Hotline?
Why choose Omni Hotline?
How much does Omni Hotline cost?
How can I get started on using Omni Hotline?
See all 10 articles
Omni Hotline Sign up FAQ | Support
7
How do I sign up/register for Omni Hotline?
Do all my employees need to sign up?
Can I switch my account over with another user for their Omni Hotline number?
Do I need to pay any deposit or am I locked down in a contract upon signing up?
Is there a free trial period before I get to decide to start using Omni Hotline?
See all 7 articles
How to use Omni Hotline | FAQ Support
22
Does Omni Hotline work on both Wi-Fi and mobile data?
What devices can I use Omni Hotline on?
Can I transfer a new or an existing landline number to Omni?
Can I obtain a landline number from elsewhere and transfer into Omni Hotline?
How do I choose / customise the landline number?
See all 22 articles
Billing, Payment, Suspension & Termination | FAQ Support
13
How will my payment be billed?
What do I do if I have not received my invoice for the month?
What type of cards can I use to purchase Omni’s plan?
How do I change my card information?
Can I change or upgrade my plan?
See all 13 articles
Issues with Omni Hotline FAQ | Support
4
My Omni app doesn't ring (Android)
My Omni app doesn't ring (iOS)
When should you contact us?
How can I report an app or call related issue?
iFleet GPS
Why iFleet GPS Tracker?
3
What is fleet management?
Can iFleet cater to all vehicles?
How secure is iFleet?
iFleet GPS Tracker in Detail
6
How wide is the service coverage?
Do I pay extra for data?
Will the tracker drain my battery?
Do I install the tracker myself?
Does my device come with warranty?
See all 6 articles
General Queries
5
Can I track my fleet if I am not in the office?
How long will iFleet store my data?
Can I move the GPS Tracker to a new vehicle?
What happens if there's no data coverage in certain areas?
What are the payments options?
iFleet Policies Management
6
Vehicle Group Configuration
Sub-User Configuration
Geofence Configurations
Request for Reports
Alerts Configurations
See all 6 articles
Omni Hotline User Guide | Support
Omni Hotline Web Portal | Support
4
Dashboard
Activity
Settings
Account
Omni Hotline App FAQ | Support
6
Navigating the Omni App
Activity
Messages
Contacts
Dialer
See all 6 articles
Call Centre Functionalities for Omni Hotline | Support
5
Call History
Voicemail History
Recorded Calls
Faxes
Receiving Calls
Omni Hotline General Settings | Support
4
Numbers
Extensions
Numbers under an Extension
Interactive Virtual Receptionist (IVR)
Videos
4
The Dashboard
Configuring Numbers
Configuring Extensions
Configuring IVRs
Omni FAQ (Malay)
Asas Omni
10
Apakah itu Omni Hotline?
Kenapa pilih Omni Hotline ?
Berapakah harga Omni Hotline?
Bagaimana saya boleh mula menggunakan Omni Hotline?
Apakah itu pelan Enterprise dan apa yang boleh saya ubah untuk memenuhi kehendak perniagaan saya?
See all 10 articles
Pendaftaran untuk Omni
7
Bagaimanakan boleh saya mendaftar untuk Omni Hotline?
Perlukah semua staf mendaftar ke Omni Hotline?
Bolehkah saya menukar akaun saya dengan pengguna lain untuk nombor Omni Hotline mereka?
Perlukah saya membayar apa-apa deposit atau menandatangani kontrak untuk mendaftar dengan Omni Hotline?
Adakah kemudahan untuk mencuba Omni Hotline secara percuma tersedia sebelum saya membuat keputusan untuk menggunakan Omni?
See all 7 articles
Penggunaan Omni
16
Bolehkah Omni Hotline berfungsi dengan menggunakan Wi-Fi dan telefon data?
Bolehkah saya menggunakan Omni Hotline dalam komputer riba atau telefon bimbit?
Bolehkah saya pindah nombor talian tetap saya yang sedia ada ke Omni Hotline?
Bolehkah saya mendapatkan nombor tetap daripada tempat lain dan pindahkan ke Omni?
Bagaimanakah saya memilih / mengubah suai nombor tetap Omni Hotline?
See all 16 articles
Pengebilan, Pembayaran, Penangguhan dan Pernamatan
10
Bagaimana saya akan dibilkan?
Apa yang perlu saya buat jikalau saya tidak menerima invois saya untuk bulan itu?
Apakah jenis kad yang saya boleh gunakan untuk membayar pelan Omni?
Bagaimanakah cara untuk mengubah maklumat kad saya?
Bolehkah saya menukar atau naik taraf pelan saya?
See all 10 articles
altHR Knowledge Base
Getting Started
22
What to do after I have access to an account
What happens after I sign up on the website
How to kickstart the altHR experience for your company
How to digitise HR operations and reduce manual work
How to increase employee happiness and engagement
See all 22 articles
General
20
What is the difference between the admin dashboard and altHR mobile/web app?
Can I access altHR from my desktop?
My employee did not receive an invitation email
My employee cannot sign in / app shows invalid credentials
Employee keeps getting logged out of altHR mobile app
See all 20 articles
Account
6
How to deactivate your altHR account
How to integrate your Xero account with altHR
How to export expense transactions into Xero invoices
Who has access to the altHR admin dashboard
What is the difference between the admin dashboard, web app and mobile app of altHR
See all 6 articles
Company
14
How to set up company profile
How to turn on and off certain modules
How to add and edit job bands
How to assign admins and give access to certain module
How to set up and edit company structure
See all 14 articles
People
60
How to hire or add employees into the database
How to import employees in bulk
How to send invitation email to employees to activate their account
What to do if employee is unable to access their account?
How to change employee's position
See all 60 articles
Payroll
57
What are all the steps before I run my first payroll
How to run my very first payroll
How to bulk upload employee's compensation info for payroll
How to bulk upload employees' previous employment income for payroll
What is the Payroll Compensation page for
See all 57 articles
Leaves (Admin Version)
52
How to set up default approval routing for leaves
Differences between leave entitlement and leave balance
How to view and check employee's leave balance
How to set and edit company work days and hours
How to set public holidays for leaves
See all 52 articles
Leaves (Employee Version)
22
How to view leave balances (Employee version)
How to apply, cancel, withdraw and resubmit leaves
How to view my leave request and check its status
How to view employee's leave balance
How to view team's leave balance
See all 22 articles
Expenses (Admin Version)
34
Types of expense categories
What are the available types of expense policies
How to process expenses for payouts
How do I know if the approval routing for Expenses is set up correctly?
How to set expense limits
See all 34 articles
Expenses (Employee Version)
40
How to apply for an expense
What file formats can I upload as attachment for expenses
How to withdraw an expense
How to resubmit an expense
How can I be notified of request status updates
See all 40 articles
Documents
28
How do I upload a document?
What kind of file formats can I upload?
How can I check if an employee has read the document?
What is documents module
Types of documents I can upload
See all 28 articles
Travel
2
How to apply, cancel, withdraw and resubmit travel request
How to view my travel request and check its status
Time Tracking
29
What is time tracking
I have turned on Time Tracking Module but it did not appear in my App.
How to turn on time tracking module
What if employee forgets to clock out
How to add description to Time Tracking
See all 29 articles
Rostering
10
What is rostering
How to enable rostering notifications for employees
To allow Team Leaders to approve or reject shift applications
How will changes in shifts affect rostering notifications
How to create and edit shifts in rostering
See all 10 articles
Onboarding
12
What is Onboarding Module
How to create a new Onboarding page
What are the available page templates for Onboarding
How to create and edit Onboarding content with the editor
How to modify eligibility setting of an Onboarding page
See all 12 articles
Directory
3
How to see other employees' details
How to use the search bar to search for employees
How to call and email other employees
Team Calendar
8
How to use the company calendar
How to create and edit custom events in your company calendar
How to hide events from your company calendar
How to enable calendar notifications for employees
What is Team Calendar
See all 8 articles
Performance Management
9
How to monitor appraisal cycles
How to check employees' goals and performance reviews
How to filter performance reviews
How to create a new appraisal cycle
Where to view all active and archived appraisal cycles
See all 9 articles
Asset Management
9
How to create asset categories and sub-categories
How to view all active and retired assets
How to individually and bulk create assets
How to bulk assign assets to employees
How to view and edit an asset's details
See all 9 articles
Highlights
6
What is Highlights
How to view the active highlights
How to create new highlight
How to publish and unpublish highlight
How to view highlights
See all 6 articles
Check-ins
11
What are option and question check-ins
How to create and activate option check-ins
How to set up notifications for check-ins
How to create and activate question check-ins
How to generate and download check-in reports
See all 11 articles
Quick Links
9
How to view and access quick links
How to access quick links contacts
What is Quick Links
How to create, edit and delete quick links
How do quick links look like to users
See all 9 articles
Helpdesk
13
What is a helpdesk
How to create and edit an SLA Policy in your helpdesk
How to create a category in your helpdesk
How to create a sub-category in your helpdesk
Where to view all case requests in your helpdesk
See all 13 articles
Sales Kit
13
How to use Sales Kit for my company
How to view folders and files in Sales Kit
How to download files in Sales Kit
How to share files in Sales Kit
How to fill up form in Sales Kit
See all 13 articles
Checklist
14
How to use checklist to collect employee information
The field I need is not available, how can I create a new field?
What are the default checklists available
How to view responses of a checklist
What is Checklists Module
See all 14 articles
Spaces
5
What are spaces
How to create and edit spaces
Where to view all active and archived spaces
What are the use of QR codes in spaces
How to archive and restore spaces
Store
1
Where to view my purchased voucher
Device Issue
1
Is altHR available on Huawei AppGallery?
Login Required
First Time Login?
2
How to Request for Login?
iFleet Mailing List Configuration
DigiPay Perks
Customers
4
What is a Customer?
How to search for customers?
How to see customer details?
How to check customer voucher details?
Rewards
1
How to find more info about rewards?
Account
2
How to reset password?
How to recover forgotten password?
Users
5
What is a DigiPay Perks user?
How to search and filter for users?
How to create a new user?
How to remove a user?
How to restore a removed user?
