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Knowledge base
Omni Hotline FAQ | Omni Support
Omni Hotline General FAQ | Support
10
What is Omni Hotline?
Are there additional fees or deposits required for Omni Hotline?
Why choose Omni Hotline?
How much does Omni Hotline cost?
How can I get started on using Omni Hotline?
View all 10
Omni Hotline Sign up FAQ | Support
7
How do I sign up/register for Omni Hotline?
Do all my employees need to sign up?
Can I switch my account over with another user for their Omni Hotline number?
Do I need to pay any deposit or am I locked down in a contract upon signing up?
Is there a free trial period before I get to decide to start using Omni Hotline?
View all 7
How to use Omni Hotline | FAQ Support
22
Does Omni Hotline work on both Wi-Fi and mobile data?
What devices can I use Omni Hotline on?
Can I transfer a new or an existing landline number to Omni?
Can I obtain a landline number from elsewhere and transfer into Omni Hotline?
How do I choose / customise the landline number?
View all 22
Billing, Payment, Suspension & Termination | FAQ Support
13
How will my payment be billed?
What do I do if I have not received my invoice for the month?
What type of cards can I use to purchase Omni’s plan?
How do I change my card information?
Can I change or upgrade my plan?
View all 13
Issues with Omni Hotline FAQ | Support
4
My Omni app doesn't ring (Android)
My Omni app doesn't ring (iOS)
When should you contact us?
How can I report an app or call related issue?
iFleet GPS
Why iFleet GPS Tracker?
3
What is fleet management?
Can iFleet cater to all vehicles?
How secure is iFleet?
iFleet GPS Tracker in Detail
6
How wide is the service coverage?
Do I pay extra for data?
Will the tracker drain my battery?
Do I install the tracker myself?
Does my device come with warranty?
View all 6
General Queries
5
Can I track my fleet if I am not in the office?
How long will iFleet store my data?
Can I move the GPS Tracker to a new vehicle?
What happens if there's no data coverage in certain areas?
What are the payments options?
iFleet Policies Management
6
Vehicle Group Configuration
Sub-User Configuration
Geofence Configurations
Request for Reports
Alerts Configurations
View all 6
Omni Hotline User Guide | Support
Omni Hotline Web Portal | Support
4
Dashboard
Activity
Settings
Account
Omni Hotline App FAQ | Support
6
Navigating the Omni App
Activity
Messages
Contacts
Dialer
View all 6
Call Centre Functionalities for Omni Hotline | Support
5
Call History
Voicemail History
Recorded Calls
Faxes
Receiving Calls
Omni Hotline General Settings | Support
4
Numbers
Extensions
Numbers under an Extension
Interactive Virtual Receptionist (IVR)
Videos
4
The Dashboard
Configuring Numbers
Configuring Extensions
Configuring IVRs
Omni FAQ (Malay)
Asas Omni
10
Apakah itu Omni Hotline?
Kenapa pilih Omni Hotline ?
Berapakah harga Omni Hotline?
Bagaimana saya boleh mula menggunakan Omni Hotline?
Apakah itu pelan Enterprise dan apa yang boleh saya ubah untuk memenuhi kehendak perniagaan saya?
View all 10
Pendaftaran untuk Omni
7
Bagaimanakan boleh saya mendaftar untuk Omni Hotline?
Perlukah semua staf mendaftar ke Omni Hotline?
Bolehkah saya menukar akaun saya dengan pengguna lain untuk nombor Omni Hotline mereka?
Perlukah saya membayar apa-apa deposit atau menandatangani kontrak untuk mendaftar dengan Omni Hotline?
Adakah kemudahan untuk mencuba Omni Hotline secara percuma tersedia sebelum saya membuat keputusan untuk menggunakan Omni?
View all 7
Penggunaan Omni
16
Bolehkah Omni Hotline berfungsi dengan menggunakan Wi-Fi dan telefon data?
Bolehkah saya menggunakan Omni Hotline dalam komputer riba atau telefon bimbit?
Bolehkah saya pindah nombor talian tetap saya yang sedia ada ke Omni Hotline?
Bolehkah saya mendapatkan nombor tetap daripada tempat lain dan pindahkan ke Omni?
Bagaimanakah saya memilih / mengubah suai nombor tetap Omni Hotline?
View all 16
Pengebilan, Pembayaran, Penangguhan dan Pernamatan
10
Bagaimana saya akan dibilkan?
Apa yang perlu saya buat jikalau saya tidak menerima invois saya untuk bulan itu?
Apakah jenis kad yang saya boleh gunakan untuk membayar pelan Omni?
Bagaimanakah cara untuk mengubah maklumat kad saya?
Bolehkah saya menukar atau naik taraf pelan saya?
View all 10
altHR Knowledge Base
Getting Started
25
altHR Introduction - What's in there for your employees
What to Do After I Have Access to an Account
What Happens When I Sign Up On The Website
How to Kickstart The altHR Experience for Your Company
How to Digitise HR Operations and Reduce Manual Work
View all 25
General
21
What is the Difference Between the Admin Dashboard and altHR Mobile/Web App?
Can I Access altHR from My Desktop?
My Employee Did Not Receive an Invitation Email
My Employee Cannot Sign In / App Shows Invalid Credentials
Employee Keeps Getting Logged Out of altHR Mobile App
View all 21
Account
10
How to Deactivate Your altHR Account
How to Integrate Your Xero ccount with altHR
What is the Difference Between the Admin Dashboard, Web App and Mobile app of altHR
Who Has Access to The altHR Admin Dashboard
How to Switch between Grouped Company Accounts
View all 10
Billing and Payment
11
Pricing And Features
Why Can’t I Access the Account After Sign Up on altHR Website
How to Get Back My Old Account After I Have Cancelled / Deactivated It
Can I Use Other Payment Methods Besides Debit/Credit Card
Where is the Billing Menu
View all 11
Company
12
How to Set Up Company Module
How To Set Up a Company Profile
How to Set Up and Edit Company Structure
How to Add and Edit Job Bands
How to Select Default Job Group or Job Grade
View all 12
People
34
How to Set Up People Module
What are Organisations?
How to Import Organisations in Bulk
How to Manage Organisations
What are Positions?
View all 34
PayrollPanda
12
altHR - PayrollPanda Integration: What’s Integrated?
altHR - PayrollPanda Integration: Step-by-step Video Tutorials
altHR-PayrollPanda Non-Integrated Fields to update at PayrollPanda
altHR-PayrollPanda Integration: All steps before running payroll at PayrollPanda
How to Bulk Update Employee Payroll Details at PayrollPanda after the Employee Details Sync from altHR? [Non-Integrated Fields]
View all 12
Payroll
0
Leaves (Admin Version)
36
How to Set Up Leaves Module
How to Configure Default Approval Routings in Leaves
How to Set Up Work Days in Leaves Module
How to Set Up Holidays in Leaves Module
What are Leave Policies?
View all 36
Leaves (Employee Version)
25
How to view leave balances (Employee version)
How to apply, cancel, withdraw and resubmit leaves
How to view my leave request and check its status
How to view employee's leave balance
How to view team's leave balance
View all 25
Expenses (Admin Version)
17
How to Set Up Expenses?
How Configure General Settings in Expenses?
How to Configure Default Approval Routings in Expenses?
How to Set Up Expense General Ledge (GL) number
What are Expenses Policies ?
View all 17
Expenses (Employee Version)
41
How to apply for an expense
What file formats can I upload as attachment for expenses
How to withdraw an expense
How to resubmit an expense
How can I be notified of request status updates
View all 41
Documents
28
How do I upload a document?
What kind of file formats can I upload?
How can I check if an employee has read the document?
What is documents module
Types of documents I can upload
View all 28
Travel
9
How to Set Up Travels Module
How does Travel Desk Work ?
What are Travel Requests?
What is Travel Costs ?
How to Generate and Download Customisable Travels Report ?
View all 9
Time Tracking (Admin Version)
16
What Is Time Tracking
What Is Teams In Time Tracking And How To Create Them
How to Use Time Tracking for Different Projects
What Are The Clock In And Clock Out Methods
How to Set Up Clock In for Time Tracking
View all 16
Time Tracking (Employee Version)
6
How to Clock In and Out (Mobile)
How to Clock In and Out with QR Code (Mobile)
How to Do Manual Clock In and Out of Work (Mobile)
How to Edit Your Clock In and Out Times for Manual Entries (Mobile)
How To Download Time Attendance Report (Mobile)
View all 6
Rostering (Admin Version)
11
What is Rostering
How to Create and Edit a Rostering Team
How to Create and Edit Shifts in Rostering
How to Assign Shifts to Employees
How to Duplicate Shifts for Another Week
View all 11
Rostering (Employee Version)
5
What is Rostering? (User)
How to Clock In and Out of Rostering Shift
How to Apply for Open Shifts
How to View your Team's Shifts as a Manager
How to Approve/Reject Team Overtime Requests as a Manager
Onboarding
12
What is Onboarding Module
How to create a new Onboarding page
What are the available page templates for Onboarding
How to create and edit Onboarding content with the editor
How to modify eligibility setting of an Onboarding page
View all 12
Directory
3
How to see other employees' details
How to use the search bar to search for employees
How to call and email other employees
Company Calendar
8
How to use the company calendar
How to create and edit custom events in your company calendar
How to hide events from your company calendar
How to enable calendar notifications for employees
What is Company Calendar
View all 8
Performance Management
9
How to monitor appraisal cycles
How to check employees' goals and performance reviews
How to filter performance reviews
How to create a new appraisal cycle
Where to view all active and archived appraisal cycles
View all 9
Asset Management
9
How to create asset categories and sub-categories
How to view all active and retired assets
How to individually and bulk create assets
How to bulk assign assets to employees
How to view and edit an asset's details
View all 9
Highlights
6
What is Highlights
How to view the active highlights
How to create new highlight
How to publish and unpublish highlight
How to view highlights
View all 6
Check-ins
11
What are option and question check-ins
How to create and activate option check-ins
How to set up notifications for check-ins
How to create and activate question check-ins
How to generate and download check-in reports
View all 11
Quick Links
9
How to view and access quick links
How to access quick links contacts
What is Quick Links
How to create, edit and delete quick links
How do quick links look like to users
View all 9
Helpdesk
17
What is a helpdesk
How to create and edit an SLA Policy in your helpdesk
How to create a category in your helpdesk
How to create a sub-category in your helpdesk
Where to view all case requests in your helpdesk
View all 17
Sales Kit
13
How to use Sales Kit for my company
How to view folders and files in Sales Kit
How to download files in Sales Kit
How to share files in Sales Kit
How to fill up form in Sales Kit
View all 13
Checklist
14
How to use checklist to collect employee information
The field I need is not available, how can I create a new field?
What are the default checklists available
How to view responses of a checklist
What is Checklists Module
View all 14
Spaces
5
What are spaces
How to create and edit spaces
Where to view all active and archived spaces
What are the use of QR codes in spaces
How to archive and restore spaces
Store
1
Where to view my purchased voucher
Device Issue
1
Is altHR available on Huawei AppGallery?
Flexi-Benefits
6
What is Flexi Benefits?
How to Set Up Flexi Benefits Entitlement
How to Set Up Flexi Benefits Selection
How to Set Up Flexi Benefit Policy
How to Process Flexi Benefit Transactions
View all 6
Workflows
7
What are Workflows?
How to Create Workflow Template
How to View Workflow Transactions?
How to Generate and Download Customised Workflow Reports?
How to Submit a Workflow Request?
View all 7
Personal Assistants
1
How to Approve, Reject and Bulk Approve Travel Requests on behalf of my Manager
Troubleshooting
1
How to Retrieve your Annual Leave Policy?
Login Required
First Time Login?
2
How to Request for Login?
iFleet Mailing List Configuration
DigiPay Perks
Customers
4
What is a Customer?
How to search for customers?
How to see customer details?
How to check customer voucher details?
Rewards
1
How to find more info about rewards?
Account
2
How to reset password?
How to recover forgotten password?
Users
5
What is a DigiPay Perks user?
How to search and filter for users?
How to create a new user?
How to remove a user?
How to restore a removed user?
RGG Support
RGG Account Issue
1
RGG Account Login
Game Purchases Issue
0
Reload Issue
0
Digi MSISDN Issue
0
Others
0
