Interactive Virtual Receptionist (IVR)

Upon clicking on the "Receptionist" tab, you will be able to view and change settings associated with the functionality of the virtual receptionist. Click on any virtual receptionist start customizing:

1) The Greeting that will automatically be played when the customer connects to the virtual receptionist

• The text-to-speech box will automatically play the text message typed into it, which can be previewed with the ‘listen’ button
• Users can record their own answering voice message on the Omni enabled smartphone.
• Users can also upload an audio file, which will automatically play instead of the text-to-speech message

2) The Menu that lets you choose the Actions tied to each digit on the phone

Actions are not only limited to Extension connection;

3) The Options that let you choose how many times to repeat a greeting if no input is detected and if to hang up if no input is detected after a certain number of repetitions

4) Add further virtual receptionists. You can add additional virtual receptionist to greet people when they inputted the right menu