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altHR Knowledge Base
Getting Started
23
What to Do After I Have Access to an Account
What Happens When I Sign Up On The Website
How to Kickstart The altHR Experience for Your Company
How to Digitise HR Operations and Reduce Manual Work
How to Increase Employee Happiness and Engagement
View all 23
General
20
What is the Difference Between the Admin Dashboard and altHR Mobile/Web App?
Can I Access altHR from My Desktop?
My Employee Did Not Receive an Invitation Email
My Employee Cannot Sign In / App Shows Invalid Credentials
Employee Keeps Getting Logged Out of altHR Mobile App
View all 20
Account
11
How to Deactivate Your altHR Account
How to Integrate Your Xero ccount with altHR
What is the Difference Between the Admin Dashboard, Web App and Mobile app of altHR
Who Has Access to The altHR Admin Dashboard
How to Switch between Grouped Company Accounts
View all 11
Billing and Payment
16
Pricing And Features
How Long is the Trial period
How to Extend My Trial Period with altHR
Why Can’t I Access the Account After Sign Up on altHR Website
How to Get Back My Old Account After I Have Cancelled / Deactivated It
View all 16
Company
15
How To Set Up a Company Profile
How to Set Up and Edit Company Structure
How to Add and Edit Job Bands
How to Add and Edit Offices Details
How Set Up and Assign Admins in Role Management
View all 15
People
61
How to hire or add employees into the database
How to import employees in bulk
How to send invitation email to employees to activate their account
What to do if employee is unable to access their account?
How to change employee's position
View all 61
Payroll
67
What are all the steps before I run my first payroll
How to run my first payroll
How to send employee's monthly payslip to Documents module
How to bulk upload employee's compensation info for payroll
How to bulk upload employees' previous employment income for payroll
View all 67
Leaves (Admin Version)
52
How to set up default approval routing for leaves
Differences between leave entitlement and leave balance
How to view and check employee's leave balance
How to set and edit company work days and hours
How to set public holidays for leaves
View all 52
Leaves (Employee Version)
24
How to view leave balances (Employee version)
How to apply, cancel, withdraw and resubmit leaves
How to view my leave request and check its status
How to view employee's leave balance
How to view team's leave balance
View all 24
Expenses (Admin Version)
34
Types of expense categories
What are the available types of expense policies
How to Process Expenses for Payouts
How do I know if the approval routing for Expenses is set up correctly?
How to set expense limits
View all 34
Expenses (Employee Version)
40
How to apply for an expense
What file formats can I upload as attachment for expenses
How to withdraw an expense
How to resubmit an expense
How can I be notified of request status updates
View all 40
Documents
28
How do I upload a document?
What kind of file formats can I upload?
How can I check if an employee has read the document?
What is documents module
Types of documents I can upload
View all 28
Travel
6
How to apply, cancel, withdraw and resubmit travel request
How to view my travel request and check its status
How to access and view travel requests on behalf of my manager
How to approve, reject and bulk approve travel requests on behalf of my manager
How to view, approve, reject and filter team's travel requests
View all 6
Time Tracking
33
What Is Time Tracking
How to Turn On Time Tracking Module
How to Require Description to Clock In Time Tracking
How to Use Time Tracking for Different Projects
How to View Summarized Report for Employee Attendance
View all 33
Rostering (Admin Version)
10
What is rostering
How to enable rostering notifications for employees
To allow Team Leaders to approve or reject shift applications
How will changes in shifts affect rostering notifications
How to create and edit shifts in rostering
View all 10
Rostering (Employee Version)
6
How to view your assigned shifts
How to apply for open shifts
How to view your team's shifts as a Team Leader
How to view your assigned shifts (Mobile)
How to apply for open shifts (Mobile)
View all 6
Onboarding
12
What is Onboarding Module
How to create a new Onboarding page
What are the available page templates for Onboarding
How to create and edit Onboarding content with the editor
How to modify eligibility setting of an Onboarding page
View all 12
Directory
3
How to see other employees' details
How to use the search bar to search for employees
How to call and email other employees
Team Calendar
8
How to use the company calendar
How to create and edit custom events in your company calendar
How to hide events from your company calendar
How to enable calendar notifications for employees
What is Team Calendar
View all 8
Performance Management
9
How to monitor appraisal cycles
How to check employees' goals and performance reviews
How to filter performance reviews
How to create a new appraisal cycle
Where to view all active and archived appraisal cycles
View all 9
Asset Management
9
How to create asset categories and sub-categories
How to view all active and retired assets
How to individually and bulk create assets
How to bulk assign assets to employees
How to view and edit an asset's details
View all 9
Highlights
6
What is Highlights
How to view the active highlights
How to create new highlight
How to publish and unpublish highlight
How to view highlights
View all 6
Check-ins
11
What are option and question check-ins
How to create and activate option check-ins
How to set up notifications for check-ins
How to create and activate question check-ins
How to generate and download check-in reports
View all 11
Quick Links
9
How to view and access quick links
How to access quick links contacts
What is Quick Links
How to create, edit and delete quick links
How do quick links look like to users
View all 9
Helpdesk
13
What is a helpdesk
How to create and edit an SLA Policy in your helpdesk
How to create a category in your helpdesk
How to create a sub-category in your helpdesk
Where to view all case requests in your helpdesk
View all 13
Sales Kit
13
How to use Sales Kit for my company
How to view folders and files in Sales Kit
How to download files in Sales Kit
How to share files in Sales Kit
How to fill up form in Sales Kit
View all 13
Checklist
14
How to use checklist to collect employee information
The field I need is not available, how can I create a new field?
What are the default checklists available
How to view responses of a checklist
What is Checklists Module
View all 14
Spaces
5
What are spaces
How to create and edit spaces
Where to view all active and archived spaces
What are the use of QR codes in spaces
How to archive and restore spaces
Store
1
Where to view my purchased voucher
Device Issue
1
Is altHR available on Huawei AppGallery?