What is a helpdesk
The helpdesk feature is an internal ticketing system that allows employees to raise issues, requests and enquiries. Admins can create categories and sub-categories for tickets to be assigned to the relevant personnel, streamlining where queries go to and allowing them to be resolved sooner. Examples of categories include employee benefits and payroll.
To view your helpdesk settings:
1. On the left panel of your admin dashboard, head to Helpdesk > Settings.
How to create and edit an SLA Policy in your helpdesk