Billing and Payment

Pricing And Features
Please visit https://althr.my/pricing for the latest pricing. There is no minimum employee headcount to subscribe to altHR.  Try it now for free. No ...
Fri, 25 Oct, 2024 at 9:58 AM
Why Can’t I Access the Account After Sign Up on altHR Website
Once you have signed up, you will receive an activation email to activate your altHR account. It is only after you activate the account, you can login via h...
Thu, 23 Jun, 2022 at 2:13 PM
How to Get Back My Old Account After I Have Cancelled / Deactivated It
Yes, you can reactivate your old account. In our privacy policy it will be kept for 7 years. Please write to support@althr.my to request to reactivate the...
Thu, 23 Jun, 2022 at 2:13 PM
Can I Use Other Payment Methods Besides Debit/Credit Card
We currently only accept Debit/Credit card payment for monthly subscription. We do not accept other payments such as bank transfer, paypal, cash payment...
Thu, 23 Jun, 2022 at 1:02 PM
Where is the Billing Menu
To find the billing menu :   1. On your admin dashboard, head to the right panel.   2. Click Admin > Account   3. Click on the Account tab   4. U...
Thu, 23 Jun, 2022 at 1:21 PM
How Am I Being Billed
Billable amount = [ RM8.00 + (RM 1.00 - RM3.00 x number of add-one modules turned on) ] x employee headcount + 8% SST What is Employee Headcount? Your e...
Fri, 25 Oct, 2024 at 9:50 AM
When will I Receive Invoice for Payment Made
For Monthly Subscribers: Your invoice will be issued within 3 business days from successful monthly subscription payment together with receipt of payme...
Thu, 23 Jun, 2022 at 1:52 PM
How to Change the Invoice Address
 Please write in a request to support@althr.my for us to change the Invoice address from our end. Kindly copy this: Email subject: [Company Name] Reque...
Thu, 23 Jun, 2022 at 1:55 PM
Where will My Invoice Be Sent to
Your invoice will be sent to your first company admin’s email address, the email address you used to sign up for altHR.  Should you require to change the e...
Thu, 23 Jun, 2022 at 2:03 PM
Is the Payment Using Credit / Debit Card Secured?
altHR uses iPay 88 which is a secured payment gateway (accredited by Bank Negara Malaysia). altHR does not store any of your card details. We only receive...
Thu, 23 Jun, 2022 at 2:07 PM