How to create a sub-category in your helpdesk

To create a sub-category in your helpdesk:

1. On the left panel of your admin dashboard, head to Helpdesk > Settings.

2. Click on the Sub-Category tab.

3. Click Create New Sub-Category.

4. Select the main category, enter sub-category name and select SLA policy.

5. Assign relevant personnel to the different levels, if necessary.

6. Confirm by clicking Submit.