How to Retrieve your Annual Leave Policy?

Due to security and compliances issue, the customer support team has a limited access to the customer profile administration, and this include the customer customized Annual Leave Policy configuration that designed dedicatedly for the customer. 

When to attach this:
Questions about annual leave entitlements
Leave balance discrepancies
Carry forward leave behaviour

To ensure timely and accurate assistance, we require the relevant Annual Leave Policy, below are the step-by-step guide to retrieve your Annual Leave Policy for us.

Step-by-Step Guide to Retrieve Your Annual Leave Policy:

1. Login to altHR admin console. 

2. Navigate to Leaves > Policy

3. Click Edit.
   

4. Take a screenshot and the example policy will be as below screenshots, it will be best to provide all 6 sections in the Annual Leave Policy for us to advice you better.

Policy

Eligibility & Entitlement (i)

Entitlement (ii)

Pro Rota

Carry Forward

Approval Routing

Example: If you're submitting a ticket regarding a staff member's carry forward leave not reflecting correctly, please attach the relevant policy configuration screenshot so we can then advice you better. :) 

Thank you for your cooperation and understanding.