Helpdesk (17)

What is a helpdesk

Modified on Thu, 26 Aug, 2021 at 3:54 PM
How to create and edit an SLA Policy in your helpdesk

Modified on Thu, 26 Aug, 2021 at 3:52 PM
How to create a category in your helpdesk

Modified on Thu, 26 Aug, 2021 at 4:39 PM
How to create a sub-category in your helpdesk

Modified on Thu, 26 Aug, 2021 at 4:37 PM
Where to view all case requests in your helpdesk

Modified on Thu, 26 Aug, 2021 at 5:18 PM
How to accept, forward and close case requests

Modified on Thu, 26 Aug, 2021 at 5:20 PM
How to reply to a case request

Modified on Thu, 26 Aug, 2021 at 5:14 PM
How to generate and download case reports

Modified on Thu, 26 Aug, 2021 at 5:17 PM
How to set the eligibility for sub-categories in your helpdesk

Modified on Thu, 26 Aug, 2021 at 5:24 PM
How to submit a case (Mobile)

Modified on Fri, 3 Dec, 2021 at 5:27 PM