How to Move a Helpdesk's Existing Sub-Category to another Category?

• Go to Helpdesk > Settings > Select the Sub-Category that you want to move (transfer) to another Category > Edit
  
• At the field "Category", choose the Category that you want to move this Sub-Category
  
• Scroll down, click "Submit" to save changes
  

Notes:

• Moving of sub-category to another category will immediately reflect the New Category to all tickets which including closed tickets and active tickets's Category & Sub-Category's naming.
• The changes of new category will be reflected in reports as well. (Report will show only New Category).