Billing and Payment

When is the Date I Will Be Billed Every Month
Your altHR is billed after the 30 days free trial lapses. For example: You sign up for altHR on 08/05 and activate your account on 13/05. Your first ...
Thu, 23 Jun, 2022 at 1:49 PM
When will I Receive Invoice for Payment Made
For Monthly Subscribers: Your invoice will be issued within 3 business days from successful monthly subscription payment together with receipt of payme...
Thu, 23 Jun, 2022 at 1:52 PM
How to Change the Invoice Address
 Please write in a request to support@althr.my for us to change the Invoice address from our end. Kindly copy this: Email subject: [Company Name] Reque...
Thu, 23 Jun, 2022 at 1:55 PM
Where will My Invoice Be Sent to
Your invoice will be sent to your first company admin’s email address, the email address you used to sign up for altHR.  Should you require to change the e...
Thu, 23 Jun, 2022 at 2:03 PM
Is the Payment Using Credit / Debit Card Secured?
altHR uses iPay 88 which is a secured payment gateway (accredited by Bank Negara Malaysia). altHR does not store any of your card details. We only receive...
Thu, 23 Jun, 2022 at 2:07 PM
Why am I Receiving an Email Saying “Payment is Declined”?
Here are some of the common reasons: Rejected by the bank with the error “Invalid Pin” due to insufficient funds / over the credit limit - Kindly ensure t...
Thu, 23 Jun, 2022 at 2:11 PM