How to view agent's replies and documents (Mobile)

What is Helpdesk

This feature allows you to raise queries, requests or issues to the appropriate PICs.

To view agent's replies and documents:

1. On your mobile app homepage, tap on Helpdesk. If you don’t see it, tap More then look for Helpdesk.

2. Tap on View Cases.

3. Tap on a case to view its details.
   
   

4. Scroll down. The agent’s reply is below your case details.
   
   

You can also Add a comment :

1. Scroll down to Add a comment..

2. Type your reply.

3. Tap on Post.