What are case requests
These are tickets raised by employees on any queries, issues or requests they have.
To accept or forward case requests:
1. On the left panel of your admin dashboard, head to Helpdesk > Requests.
2. Click View to see more details.
3. Scroll down. Click Accept Case or Forward Case.
To close case requests:
1. On the left panel of your admin dashboard, head to Helpdesk > Requests.
2. Click View to see more details.
3. Scroll down. Click Accept Case.
4. Once the case is resolved, click Close Case.
Read more:
How to reply to a case request
How to generate and download case reports