To reply to a case request:
1. On the left panel of your admin dashboard, head to Helpdesk > Requests.
2. Click View to see more details.
3. Scroll down. Click Accept Case.
4. Click Reply Message.
5. Confirm by clicking Send.
How to reply to a case request Print
Modified on: Thu, 26 Aug, 2021 at 5:14 PM
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