How to Update the Billing Contact for Your altHR Subscription?

Overview

Monthly altHR invoices are sent to the billing contacts saved on your company account. If someone who receives invoices leaves your organisation or changes roles, you should update the billing contact so future invoices reach the right people.

Company Admins can update billing contacts directly from the altHR Admin Dashboard. The changes take effect immediately.

Steps to Update the Billing Contact

1. Log in to the altHR Admin Dashboard
   Go to https://admin.althr.my/v2/login and sign in with your admin credentials.
2. Open Account Settings
   Click your name at the top right corner of the dashboard, then select Account.
3. Go to the Billing tab
   On the Account Settings page, click the Billing tab.
4. Edit the billing contact details
   Click Edit. Remove any contacts who should no longer receive invoices, then add the new contacts' names and email addresses.
5. Save your changes
   Click Save to confirm. All future invoices will be sent to the updated billing contacts.

Things to Note

• Only Company Admins can make this change. If you cannot see the Account option or the Billing tab, contact a Company Admin in your organisation.
• Changes apply to future invoices only. Invoices already sent will not be re-sent to the new contacts. If you need a copy of an earlier invoice, email finance@althr.my and include the invoice number in the subject line.
• Update contacts promptly when staff leave. Invoices sent to inactive mailboxes can delay payment and cause missed billing notices.
• Proof of payment can still be sent by replying to the invoice email, or by emailing finance@althr.my with the invoice number in the subject line.

Frequently Asked Questions

Can altHR Support update the billing contact for us?
To comply with data security policies, altHR Support cannot change account configurations for customers. Please follow the steps above, and contact us if you run into any issues.

Can I add more than one billing contact?
Yes. You can add several contacts so that more than one person in your finance or HR team receives invoices.

Still need help?
Reach out to altHR Customer Support at support@althr.my.