What do I do if my employee's PCB Number is Invalid when running the sync to PayrollPanda?

If you have an issue with the Income Tax (PCB) Number being Invalid when synced to PayrollPanda, generally it is due to the 2 issues below:,

• The income Tax Number was not updated for the employee at altHR
• The income Tax number total digits are less or more than 11 digits

Income Tax Number not updated for the employee

1. Please head to altHR > Employee > View Profile
2. Compensation > Statutory Details > Edit
3. Income Tax  > Income Tax number - fill in the employee's Income Tax Number accordingly > Confirm to save 

Income Tax number total digits are less or more than 11 digits

The Income Tax number when synced to PayrollPanda must be 11 digits (standard).

However, some employees may only have 10 digits or 12 digits of the Income Tax number. 

If you encounter this situation, please manually tweak the Income Tax Number of the employee via altHR as per the instructions below, before running the sync to PayrollPanda again:

• If 10 digits: Add an extra 0 in front of the employee's Income Tax number. For eg, IG1234567890 becomes SG01234567890
  
  
• If 12 digits: 
  • If the income tax number starts with 0, remove the 0 at the front. Eg. IG012345678901 -> IG12345678901
  • If the income tax number starts with 2, remove the 0 at the last. Eg. IG212345678910 -> IG21234567891