Why Can't I Login with Biometrics (Mobile)

Modified on Thu, 26 May, 2022 at 6:06 PM

Biometric Login enables users to Re-Login to their altHR Account on mobile, via Fingerprint or Face ID, when you close the altHR Mobile App.


To enable this feature, you should already have an active altHR account and are already logged in to your mobile app with your email, phone number or SSO. 

Logging in using biometrics is only applicable when you close the app without logging out. 


For security reasons, if you have logged out of your account, the app will automatically Turn Off Biometric login, and then you would have to sign back into your account using your email, phone number or SSO.


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